Refund Policy

Monthly subscriptions can be cancelled at any time and remain active through the end of the paid period. Annual plans cancelled mid-term are refunded on a prorated basis for full unused months.

New restaurants may request a full refund within 14 days of their first paid invoice if they have not launched an ordering site.

Food orders are sold by the restaurant, not by Tacoter. Refunds for missing, incorrect or unsatisfactory orders are decided and issued by the restaurant. Contact the restaurant directly; Tacoter can help locate your order but cannot refund on the restaurant's behalf.

Approved refunds typically appear on the original payment method within 5–10 business days.

Digital gift cards are non-refundable after purchase and cannot be redeemed for cash except where required by state law. Unused balances do not expire. If a gift card was purchased in error or delivered to the wrong address, contact support@tacoter.com within 48 hours.

Please contact us or the restaurant before filing a chargeback — most issues are resolved faster directly. When a chargeback is filed we provide the order record, delivery or pickup evidence and messaging history to the card network. Accounts with repeated fraudulent chargebacks may be suspended.

Email support@tacoter.com with your order reference or invoice number and a short description. We acknowledge requests within 2 business days and resolve subscription refunds within 10 business days.