Customer-Facing AI

Customer-Facing AI

Hey there, busy restaurant owner! Did you know Tacoter has some clever AI tools working for you, right where your customers interact with your business? These aren't just fancy gadgets; they're your 24/7 digital team members, helping you manage orders, answer questions, and even handle reviews, all while keeping your brand consistent and friendly.

Let's dive into how these customer-facing AI features can make your life easier and your customers happier.

1. Website Chatbot: Your Online Greeter & Helper

Imagine having a friendly staff member always ready to answer questions on your ordering site, even after hours. That's your Tacoter Website Chatbot! It can tell customers about your specials, answer FAQs, and guide them through the ordering process, freeing up your team to focus on making great food. It also speaks both English and Spanish, automatically matching your customer's language.

1. See it in action: Visit your restaurant's ordering site and look for the chat icon.
2. Adjust its settings: Head over to your Tacoter Dashboard at tacoter.com/dashboard. In the left-hand menu, navigate to Settings, then Chatbot. You can customize its greetings, FAQs, and even teach it about new specials. [[screenshot: Chatbot settings page with customization options]]
3. Check its performance: Want to see what kind of questions it's answering and how well it's doing? Go to Analytics and then Chatbot Analytics in your dashboard. This gives you insights into customer interactions.

2. AI Voice Ordering: Answering Your Phones 24/7

Phone rings endlessly? Tacoter's AI Voice Ordering can take orders over the phone, automatically. It's like having an extra team member dedicated solely to phone orders, ensuring no call goes unanswered and no order is missed, day or night. It also understands both English and Spanish.

1. Activate Voice Ordering: If you haven't already, enable this feature through your Tacoter Dashboard.
2. Monitor incoming orders: All orders taken by the AI Voice Ordering system appear in your Orders section under Voice Orders. You can review them at tacoter.com/dashboard/orders/voice-orders. [[screenshot: List of voice orders in the dashboard]]
3. Listen to recordings: You can listen to recordings of calls to ensure accuracy and get insights into customer preferences.

3. Text-to-Order: Ordering with a Simple Text

Make ordering even easier for your customers with Text-to-Order. They can simply text your restaurant's dedicated number, and our AI will guide them through placing an order. It's quick, convenient, and perfect for customers on the go. It seamlessly handles both English and Spanish conversations.

1. Encourage customers to text: Share your Text-to-Order number on your website and social media.
2. Manage text orders: Find all orders placed via text in your Orders section, under Text Orders. Check them out at tacoter.com/dashboard/orders/text-orders. Just like other orders, they'll integrate with your kitchen flow.

4. AI Review Responses: Managing Your Online Reputation

Online reviews are crucial, but responding to every single one can be a huge time sink. Our AI Review Responses help you stay on top of your online reputation by drafting personalized replies for you. It even speaks English or Spanish, depending on the review.

1. Access Review Management: Go to Reviews in your dashboard at tacoter.com/dashboard/reviews.
2. Review and Approve Drafts: The AI will suggest a response for each new review (both positive and negative). Read the suggested reply. If you like it, simply click Approve and it's posted! You can also edit the draft before approving to add a personal touch. [[screenshot: Review response page showing an AI-drafted reply with approve/edit options]]
3. Stay consistent: This feature ensures timely and consistent responses, showing your customers you care about their feedback.

5. Sentiment Analysis: Understanding Customer Feelings

Beyond just reviews, our Sentiment tool helps you understand the overall mood of your customers from all your interactions. This AI analyzes feedback from reviews, chatbot conversations, and other sources to give you a clear picture of customer satisfaction and highlight areas for improvement.

1. View your Sentiment Score: Head to the Sentiment section in your dashboard: tacoter.com/dashboard/sentiment.
2. Identify trends: See what customers love and what might need a little attention. This helps you make informed decisions to boost your restaurant's success.

These tools are designed to work together to enhance your customer experience and streamline your operations. Remember, the goal is to save you time and help your business thrive!

Need help? Email ir@tacoter.com or call (800) 503-2670.