Marking Orders Ready

You've just finished preparing a delicious order, and now it's time to let your customer know it's ready for pickup! This quick guide will walk you through marking an order as "Ready" and then "Completed" in your Tacoter dashboard, making sure your customers have a smooth pickup experience.

Keeping your order statuses updated is super important for happy customers. When an order is marked as "Ready," your customer automatically gets a notification. This means less waiting for them and a clearer pickup flow for your team.

How to Mark an Order as Ready for Pickup

Once you've made sure every taco, burrito, and side dish is perfect and packed, here's how to update the order status:

1. Log in to your Tacoter Dashboard: Go to dashboard.tacoter.com and enter your username and password. This is where you manage all your online orders. [[screenshot: Tacoter Dashboard login page]]
2. Navigate to Your Orders: From the main dashboard, look for the "Orders" section or tab. Click on it to see all your current and past online orders. [[screenshot: Main dashboard with "Orders" tab highlighted]]
3. Find the Specific Order: On the Orders page, locate the order that you just finished preparing. You might see a list of orders with their current status (e.g., "New," "In Progress"). Click on the order number or details to open it.
4. Change the Status to "Ready": Inside the order details, you'll see an option to change the order's status. Look for a dropdown menu or a button labeled "Change Status" or "Update Status." Select "Ready" from the available options.
5. Important: This step automatically sends a notification to your customer, letting them know their food is hot and waiting! [[screenshot: Order details page with "Change Status" dropdown showing "Ready" selected]]
6. Confirm the Change: After selecting "Ready," you might need to click a "Save" or "Update" button to confirm the change. Once confirmed, the order's status will reflect as "Ready" in your dashboard.

How to Mark an Order as Completed

Once the customer has arrived and you've handed them their delicious meal, the final step is to mark the order as "Completed." This helps you keep your order queue tidy and accurately track your sales.

1. Access the Order Again: If you're not already viewing the order, go back to your "Orders" section and find the order you just handed off.
2. Change the Status to "Completed": Just like before, look for the status update option within the order details. This time, select "Completed" from the dropdown menu.
3. Confirm and Finish: Click "Save" or "Update" to finalize the order. The order will now be moved to your completed orders history, clearing it from your active queue.

That's it! By following these simple steps, you ensure your customers are always in the loop about their orders and your operations run smoothly.

Tips

• Be Timely: Try to mark orders "Ready" as soon as they're genuinely ready to go. This manages customer expectations and prevents food from sitting out too long.
• Team Training: Make sure everyone on your team who handles orders knows how to update these statuses. Consistency is key!
• Monitor Notifications: Remember, marking an order "Ready" sends an automatic notification. If a customer asks about their order, you can confidently tell them it's on its way to being ready, or already is!
• Batching Orders: If you have multiple orders finishing around the same time, you can often update them one after another quickly.

Need help? Email ir@tacoter.com or call (800) 503-2670.