Using the AI Chatbot

Your Tacoter website comes with a super smart AI Chatbot that's ready to help your customers 24/7. Think of it as an extra team member that never sleeps, always knows your menu, and is ready to answer questions and even help take orders!

What Can Your Chatbot Do?

Your AI Chatbot lives right on your restaurant's website. It's designed to make your customers happy and save you time. Here’s what it's great at:

• Answering Common Questions: Customers always ask about your hours, what's on the menu, or your prices. The chatbot knows all of this from your Tacoter settings and can answer instantly.
• Helping with Orders: It can guide customers through your menu and even help them start an order directly from the chat. This makes ordering smooth and easy for everyone.
• Learning Your Business: You can teach it unique facts about your taqueria or specific promotions you're running.
• Matching Your Style: You get to set the "tone" of your chatbot – maybe friendly and casual, or more formal.

Setting Up Your Chatbot

Getting your chatbot ready to go is simple!

1. Log In to Your Tacoter Dashboard: This is where you manage everything for your restaurant.
2. Find the Settings: On the left-hand menu, click on Dashboard.
3. Go to Chatbot Settings: In the Dashboard menu, you'll see Settings. Click on that, and then look for Chatbot.

4. Turn It On: There will likely be a toggle or button to activate your chatbot. Make sure it's turned on so it appears on your website!
5. Add Custom Questions & Answers (Q&A):
6. This is where you teach your chatbot special things about your business.
7. Click the "Add Custom Q&A" section.
8. Type in a common question a customer might ask (e.g., "Do you have vegetarian options?").
9. Then, type in the answer you want the chatbot to give (e.g., "Yes! We have delicious veggie tacos, burritos, and quesadillas.").
10. Add as many of these as you like! This makes your chatbot even smarter and more helpful.
11. Set Your Chatbot's Tone:
12. Look for a section to adjust the chatbot's personality.
13. You might choose options like "Friendly," "Direct," or "Enthusiastic." Pick what best fits your taqueria's vibe.

Reviewing Conversations and Analytics

Your chatbot isn't just a talker; it's also a good listener!

1. See Customer Chats: Back in the Chatbot section under Settings, you can click on "Conversations." This lets you see what customers have been asking and how the chatbot responded. It’s a great way to understand your customers better.
2. Check Analytics: The "Analytics" section shows you how often your chatbot is used, what questions are most popular, and how much time it's saving you. This helps you see its value and find ways to make it even better.

Chatting with El Jefe (Your Tacoter Owner Assistant)

Beyond helping your customers, Tacoter also offers a special AI helper just for you, the owner!

• In your main Dashboard, look for "El Jefe owner chat."
• This is your personal AI assistant. You can ask El Jefe questions about your business data, how to use Tacoter features, or even general business advice. It's like having a knowledgeable co-pilot right there in your dashboard.

Tips

• Keep Your Menu Updated: The chatbot relies on your Tacoter menu. Make sure it's always current with prices and descriptions for the best customer experience.
• Review Q&A Often: As your business changes or you add specials, update your custom Q&A to keep your chatbot accurate.
• Check Conversations: Spend a few minutes each week looking at customer conversations. This helps you spot new questions to add to your custom Q&A or see if the chatbot needs any adjustments.
• Don't Be Afraid to Experiment: Play with different tones or add more custom answers. The more you fine-tune it, the better it becomes!

Need help? Email ir@tacoter.com or call (800) 503-2670.